Shipping & Returns
Last updated: October 17, 2026
§ 1 Scope
(1) The following Shipping and Returns Policy governs the shipping of our products as well as the handling of returns and refunds for all purchase contracts concluded via aerostrips.de.
(2) These terms supplement our General Terms and Conditions and our Withdrawal Policy and apply to consumers within the meaning of § 13 of the German Civil Code (BGB).
§ 2 Delivery Times & Processing
(1) After payment confirmation, your order will be processed within 1 to 2 business days. Once your shipment leaves our warehouse, you will receive a shipping confirmation by email including a tracking number.
(2) Estimated delivery times from dispatch are:
- Germany: 1–3 business days
- EU & Europe: 3–7 business days
- Non-EU countries in Europe: 5–10 business days
- Overseas (incl. USA): 7–14 business days
(3) The delivery times stated are non-binding estimates and may vary due to factors such as customs processing, public holidays, or carrier delays.
§ 3 Shipping Partner & Shipping Method
(1) All shipments are sent exclusively via DHL / Deutsche Post.
(2) We ship exclusively with Standard Tracking — every shipment is equipped with tracking so you can monitor the status of your delivery at any time.
§ 4 Shipping Zones & Shipping Costs
(1) All prices are inclusive of applicable statutory value added tax (VAT). The exact shipping costs will be transparently displayed in your checkout before you complete your order.
(2) We deliver to the following shipping zones at the following rates (Standard Tracking):
Germany – €3.95
Domestic shipping within Germany.
Zone 1 EU – €5.95
Austria, Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Czech Republic.
Zone 1 Non-EU – €6.95
Switzerland, Liechtenstein, United Kingdom.
Zone 2 EU – €5.95
Italy, Spain, Sweden, Slovakia, Slovenia, Hungary, Andorra, San Marino, Vatican City.
Zone 3 EU – €5.95
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus.
Zone 3 Non-EU – €6.95
Norway, Iceland, Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia, Moldova, Ukraine, Faroe Islands, Greenland.
Zone 4 Overseas – €8.95
United States of America (USA) and other overseas destinations.
§ 5 Customs Fees for Non-EU Deliveries
(1) For deliveries to countries outside the European Union, import duties, customs fees, and local VAT may apply.
(2) These charges are levied by the customs authorities of the respective destination country and are to be borne exclusively by the recipient. We have no control over the amount or calculation of these fees and cannot predict their occurrence.
(3) Refusal to accept a shipment due to applicable customs fees does not entitle you to a refund of the shipping costs.
§ 6 Incorrect Delivery Address
(1) You are obliged to provide a complete and correct delivery address when placing your order.
(2) If a shipment cannot be delivered due to an incorrect delivery address provided by you and needs to be resent, we will charge a processing and re-shipping fee of €2.90.
§ 7 Right of Withdrawal & Return Period
(1) As a consumer, you are entitled to a statutory right of withdrawal of 14 days from receipt of the goods.
(2) The full Withdrawal Policy and the model withdrawal form can be found on our Withdrawl Policy.
(3) To meet the withdrawal deadline, it is sufficient to send your communication regarding the exercise of your right of withdrawal before the 14-day period has expired.
§ 8 Return Conditions
(1) A return is only possible if the following conditions are met:
- the item is unopened and in its original seal,
- the item is unused, and
- the return is sent within the 14-day withdrawal period.
(2) For hygienic reasons, opened or used product packaging cannot be accepted for return. The right of withdrawal expires early for sealed hygiene products once the seal has been removed after delivery (§ 312g para. 2 no. 3 BGB).
(3) We reserve the right to reject returns that do not meet these conditions or to withhold a reasonable amount for the loss of value.
§ 9 Return Process
(1) To initiate your return, send an email to help@aerostrips.de stating your order number.
(2) We will then send you a prepaid return label by email.
(3) Pack the unopened and originally sealed item securely — ideally in its original packaging — and drop the parcel off at a DHL branch or Packstation.
(4) The return must reach us within 14 days of your declaration of withdrawal.
§ 10 Return Shipping Costs
(1) The cost of return shipping is borne by the customer.
(2) Since we provide you with a prepaid return label, the resulting shipping costs will be deducted from the refund amount.
(3) Alternatively, you are free to return the item at your own cost using a carrier of your choice. In this case, no amount will be deducted from your refund.
§ 11 Refund
(1) After receiving and inspecting the returned item, we will refund the purchase price within 5 to 10 business days to the original payment method used for the purchase.
(2) The original shipping costs (least expensive standard delivery) will also be refunded in accordance with § 357 para. 2 BGB.
(3) We may withhold reimbursement until we have received the goods back or you have provided proof of return, whichever is earlier.
§ 12 Damaged Delivery
(1) Should your order arrive damaged, we offer you a voluntary 7-day fast replacement service:
a) Report the damage within 7 days of receipt by email to help@aerostrips.de.
b) Attach photos of the damage and your order number to the email.
c) We will send you a free replacement or — at your choice — refund the full purchase price including all shipping costs.
(2) This fast replacement service is a voluntary benefit and does not restrict your statutory rights. The statutory warranty period of two years pursuant to §§ 434 ff. BGB remains unaffected.
§ 13 Contact
For questions regarding shipping, returns, or damaged deliveries, you can reach us at:
Email: help@aerostrips.de
Response time: within 1 to 2 business days
One Body UG (haftungsbeschränkt)